Delivery & Returns
Please note that made to measure orders e.g. Windows, Doors, Conservatories, Door Canopies, Fencing, Sable Coloured Products, etc. cannot be returned and are excluded from the distance selling regulations.
Any returns can be sent to the address below after receiving your returns note number. ( If Requested)
DO NOT BOOK IN FITTERS, SCAFFOLDING OR ANY OTHER CONTRACTING SERVICES BEFORE YOU RECEIVE YOUR GOODS.
WE ARE NOT LIABLE FOR ANY LOSS OF EARNINGS OR COSTINGS.
YOU WILL BE EMAILED ONCE GOODS HAVE BEEN DISPATCHED.
Please remove the protective wrapping as soon as possible after delivery. The reason for this is the inner temperature can get that hot due to a green house effect that the inner contents will warp. Replacement products will not be sent out.
Please store the products after delivery out of the protective wrapper in a cool dry place out of direct sunlight.
Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following the customer receiving their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 20% handling charge will be applied to all returned goods. Made to measure goods are excluded from this clauses.
When returning unwanted items it is advisable to use a service that can be tracked and proof of delivery available.
Building Plastics Wales Limited
Wern Trading Estate
Telephone 01495 781167
For further information please contact our customer services help desk on 01495 781 167
Replacements (Damaged Or Faulty Items)
Free replacements for damaged items is only possible if you check your parcels for any signs of damage before signing for your delivery. If you are unable to check, or the driver will not wait, please sign as 'unchecked'. If signing as unchecked, please notify us of any damage by email on firstname.lastname@example.org, within two days of receiving your delivery. Please include, pictures of the damages, along with the product codes and quantities of the damaged goods. We will only be able to investigate damage if these guidelines are followed. Any damages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible. Please note that all panels are sold in pack quantities and any returns and or exchanges must be for full packs. Please make a note of the batch numbers for all panels received, without a batch number we would not be able to match to anything already supplied